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Frequently asked questions

1 What is the shipping cost?

Spain

* Zip codes from Madrid capital are the postal codes beginning with 280, for example 28016
**We do not deliver on bank holidays outside the Community of Madrid, it is the client's responsibility to be informed about any public or bank holiday in the city of delivery.
Monday to Friday Saturday Sundays and public holidays
(Delivery in Madrid only)
Service Low cost 4€
Throughout the day
7€
from 10:00 to 14:00
7€
Madrid
11€
Villages in Madrid
Choosing Time Range 7€
9€
(from 9 to 12 am for deliveries outside Madrid )
9€
Madrid
13€
Villages in Madrid

Europe

  Monday to Friday
GERMANY 8€
AUSTRIA 17€
BELGIUM 12€
BULGARIA 35€
CROATIA 35€
DENMARK 17€
SLOVENIA 17€
ESTONIA 35€
FINLAND 35€
FRANCE 8€
GREECE 35€
HUNGARY 17€
IRELAND 15€
ITALY 10€
LATVIA 35€
LITHUANIA 35€
LUXEMBOURG 15€
NETHERLANDS 9€
POLAND 17€
PORTUGAL 4€
UNITED KINGDOM 15€
CZECH REPUBLIC 17€
SLOVAK REPUBLIC 17€
ROMANIA 35€
SWEDEN 35€

Low Cost Shipping in 7 days:

3€ - Everywhere in Spain.

Available only for mobile cases and pacifiers.


2 Delivery schedules

Comunidad de Madrid:

Monday to Sunday:
In Madrid you can choose the delivery time (We need a margin of one hour).

Rest of Spain:

Shipments are made on time frames:

Monday to Friday:
Between 8:00 and 8:30.
Between 08:30 and 10:00. (in Small towns only until 11:00 ó clock)
Between 10:00 and 13:00.
Between 17:00 and 19:00.

Saturdays:
Between 9:00 and 12:00.

In the other European countries: Deliveries have no specific delivery time.


3 How far in advance should I place my order?

Check availability for delivery in the same day you place the order, preferably the previous day before 19:00 pm.


4 Do you deliver on Sundays and holidays?

Only in Comunidad de Madrid.


5 Can I choose the delivery date?

Everything you buy at regalooriginal.com is intended for a very special day, so our system will let you choose the day of delivery, since we know that a gift cannot reach the recipient a day before or a day after. For us, The word 'when' is as important as the word 'what'.


6 Can I see my customised product before I pay for it?

Yes, once you place your order you can see how it looks from our application for designs. Here's a video of how to customize a gift with your photo attched:


7 Do you have a physical store?

Yes, you can come to our offices to place your order, the address is C/Sepulveda 6 Nave 18, 28108, Alcobendas, Madrid. It's much easier to place orders by phone or from the web.


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E-commerce information

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Contact us via e-mail

mail@madeingift.com

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Contact us via e-mail

mail@madeingift.com

Send your inquiries

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